Tourism and Hospitality - Level 2

Start Date: 1st September 2025

Length 1 Year
Study Full-Time
Location Kidderminster College

Qualification Gained

Level 2 Diploma in Travel and Tourism

Levels Explained

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More about the course

Do you have the travel bug? Would you consider yourself a people person? Well, look no further! Our Tourism and Hospitality - Level 2 course is designed to provide a strong understanding of the travel and tourism sector, giving you the knowledge, skills and experience to pursue a career within one of the many diverse branches of the tourism industry.

This qualification will see you develop a range of essential abilities, including teamwork, leadership, problem-solving and decision-making, to prepare you for a jet-setting, people-centric future. Theoretical and practical work will be combined to give you a clear understanding of how this busy and lucrative industry operates, assisting you in finding that perfect job you've always dreamed about.

Entry requirements

4 GCSEs in grades 3/D or above, including English and maths.

What will I achieve?

Upon successful completion of this course, you'll receive a Level 2 Diploma in Travel and Tourism.

What will I learn?

UK and worldwide travel destinations
Interpersonal skills
Customer service
Retail travel services
Tour operations
Visitor attractions
Customer service and selling skills.

How is the course taught?

Presentations
Task-based exercises
Practical demonstrations
One-to-one support
Tutorials and lectures.

This course will be delivered over three or four days at Kidderminster College and will require an additional day of self-study.

You'll also utilise our on-site state-of-the-art flight cabin simulator.

Classes generally run between 9am-4:15pm but may vary.

Alongside this course, there will also be several day trips to industry-relevant locations to support your learning.

How am I assessed?

Essays
Individual research
Group presentations
Online multiple choice exams
Display boards
Role-plays
Case studies.

Work experience opportunities

Throughout this course, you'll have opportunities to go on educational trips related to the tourism and hospitality industry. Previous trips have included Alton Towers, Shrewsbury Prion, FlyMe and the Aviation Academy. You'll also have guest speakers come onto campus to talk about their industry, with previous guest speakers coming from Jet2, TUI and Albert Schloss.

English and maths

If you're aged 16-18 and haven't achieved a GCSE grade 4/C in English and maths, you'll need to take English and maths classes alongside your programme of study.

English will be included through learning new terminology and being able to communicate with a range of people.

Maths will be included by learning how to serve customers when they are paying for products.

Tutorial

Tutorial is a program of essential topics affecting you as a potential employee and member of a community. You will cover topics to improve employability skills, mental fitness (both for you and those around you) and much more. It is an essential part of your personal development.

As part of you weekly timetable, you will be expected to take part in Tutorial. This consists of a 1-1 meeting (at least 3 a year) and Personal Development activities that develop you both personally and professionally. Part of the focus is to raise digital Standards and take part in Employer Engagement Activities such as guest speakers, logging Work Experience and in person and online networking.

We work with Student Experience, Careers and your Curriculum team to ensure your Tutorial elements link to your industry area and to create opportunities to develop key skills for profile raising as well as enabling you to create competitive applications and CVs.

Tutorial is also an opportunity to check in with you as part of a group and individually. You can discuss any issues you might be having that affect your learning and essentially identify strategies and support available to you.

Where can I progress?

Upon completion of this course, you can go on to study our Tourism and Hospitality - Level 3 course at Kidderminster College.

Call us: 01562 820811

Email us: enquiries@kidderminster.ac.uk

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Irun Deol

Tutor - Tourism and Hospitality

I have a love for travel, tourism and aviation operations. Having worked as a cabin crew for the UK's flagship carrier, British Airways, I now share my passion for guiding learners towards pursuing a career within the industry. Witnessing learners' hard work results in successful destinations such as employment for companies including Jet2, TUI, and Swissport is rewarding. The realistic KC Air cabin mock-up provides our learners with a hands-on and unique learning experience, preparing them for the dynamic travel and tourism industry.

Nicole Wassell

Tutor - Tourism and Hospitality

I currently teach on the Travel, Tourism and Hospitality course, with experience teaching across both further and higher education. My BA in International Tourism Business Management degree enabled me to gain invaluable skills and industry knowledge, which I enjoy sharing with my teaching. I have experience working in hospitality, events and customer service. I enjoy travelling to new places and immersing myself in the local history and culture.

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