The Matrix Standard is the international quality standard for organisations that deliver information, advice and/or guidance (IAG). It recognises how an organisation manages, administers and delivers impartial information, advice and guidance to support individuals in their career and learning goals. It demonstrates the quality of the information delivered and helps providers assess and improve their services by benchmarking against best practice.

Commenting on the strengths of Kidderminster College’s work in the accreditation report, Matrix assessor Susan Smith placed emphasis on how data for student destinations demonstrates an improving picture for 16-18 year olds staying in education, moving into work or starting an apprenticeship showing that the IAG has assisted in creating sustainable, positive progression. The report also included comments from students such as “They help you understand your options and help you find the right course”; “It helps you get ready for real world” and “They are there to support you not choose for you.” Students were very positive about the levels of IAG provided and spoke favourably about the “help to know how to progress”, “the extra confidence that the Adviser gave me” and “feeling healthier and fitter – better in myself.”

Susan also noted: “Since the last matrix Assessment, there have been a few notable developments. These included the improved quality of pre-entry guidance; improving the use of Myconcern (the safeguarding reporting system); using technology such as QR codes to provide links to feedback forms; using MS Teams to continue to offer remote support (for example for welfare appointments); implementation of an online financial support process; further and improved partnerships working in line with changing Local Economic Partnership priorities and increased staffing resources to meet student needs.”

Kidderminster College Principal Cat Lewis said: “We’re so pleased to have retained the Matrix standard. It is testament to the team for their ongoing hard work and commitment to their roles. The team is dedicated to providing the right support and guidance to help our students succeed and I’m extremely proud of them”