Travel and Tourism - Level 2
Start Date: 1st September 2026
- Length 1 Year
- Study Full-Time
- Location Kidderminster College
More about the course
Do you have the travel bug? Would you consider yourself a people person? Well, look no further! Our Travel and Tourism - Level 2 course is designed to provide a strong understanding of the travel and tourism sector, giving you the knowledge, skills and experience to pursue a career within one of the many diverse branches of the tourism industry.
This qualification will see you develop a range of essential abilities, including teamwork, leadership, problem-solving and decision-making, to prepare you for a jet-setting, people-centric future. Theoretical and practical work will be combined to give you a clear understanding of how this busy and lucrative industry operates, assisting you in finding that perfect job you've always dreamed about.
Entry requirements
You will hold 3 GCSE’s including English and Maths at grade 3.
If these requirements are not met, we will have a conversation with you around which course and level would be most appropriate.
Please note that entry requirements and course offer can be subject to change at any time.
What will I achieve?
Upon successful completion of this course, you'll receive a NCFE Level 2 Diploma in Travel and Tourism.
What will I learn?
- UK and worldwide travel destinations
- Interpersonal skills
- Customer service
- Retail travel services
- Tour operations
- Visitor attractions
- Customer service and selling skills.
How is the course taught?
- Presentations
- Task-based exercises
- Practical demonstrations
- One-to-one support
- Tutorials and lectures.
This course will be delivered over three or four days at Kidderminster College and will require an additional day of self-study.
You'll also utilise our on-site state-of-the-art flight cabin simulator.
Classes generally run between 9am-4:15pm but may vary.
Alongside this course, there will also be several day trips to industry-relevant locations to support your learning.
How am I assessed?
- Essays
- Individual research
- Group presentations
- Online multiple choice exams
- Display boards
- Role-plays
- Case studies.
Work experience opportunities
As part of your course, you will be required to complete a period of work experience. This forms an essential component of your overall study hours and is designed to support your learning and progression. The number of hours you need to complete will vary depending on the level and type of qualification you are undertaking. There is an expectation that your placement will be relevant to your chosen course, helping you gain valuable insight and practical skills in your subject area. While learners are expected to secure their own placement, our dedicated Work Experience Coordinator will support you throughout the process and ensure that all placements meet the necessary compliance and safeguarding requirements.
English and maths
If you're aged 16-18 and haven't achieved a GCSE grade 4/C in English and maths, you'll need to take English and maths classes alongside your programme of study.
English will be included through learning new terminology and being able to communicate with a range of people.
Maths will be included by learning how to serve customers when they are paying for products.
Tutorial
Tutorial is a program of essential topics affecting you as a potential employee and member of a community. You will cover topics to improve employability skills, mental fitness (both for you and those around you) and much more. It is an essential part of your personal development.
As part of you weekly timetable, you will be expected to take part in Tutorial. This consists of a 1-1 meeting (at least 3 a year) and Personal Development activities that develop you both personally and professionally. Part of the focus is to raise digital Standards and take part in Employer Engagement Activities such as guest speakers, logging Work Experience and in person and online networking.
We work with Student Experience, Careers and your Curriculum team to ensure your Tutorial elements link to your industry area and to create opportunities to develop key skills for profile raising as well as enabling you to create competitive applications and CVs.
Tutorial is also an opportunity to check in with you as part of a group and individually. You can discuss any issues you might be having that affect your learning and essentially identify strategies and support available to you.
Where can I progress?
Upon completion of this course, you can go on to study our Tourism and Hospitality - Level 3 course at Kidderminster College.
Get in Touch
Meet our tutors and students
Irun Deol
Tutor - Tourism and HospitalityI have a love for travel, tourism and aviation operations. Having worked as a cabin crew for the UK's flagship carrier, British Airways, I now share my passion for guiding learners towards pursuing a career within the industry. Witnessing learners' hard work results in successful destinations such as employment for companies including Jet2, TUI, and Swissport is rewarding. The realistic KC Air cabin mock-up provides our learners with a hands-on and unique learning experience, preparing them for the dynamic travel and tourism industry.
Nicole Wassell
Tutor - Tourism and HospitalityI currently teach on the Travel, Tourism and Hospitality course, with experience teaching across both further and higher education. My BA in International Tourism Business Management degree enabled me to gain invaluable skills and industry knowledge, which I enjoy sharing with my teaching. I have experience working in hospitality, events and customer service. I enjoy travelling to new places and immersing myself in the local history and culture.
Tourism and Hospitality
Gallery
What can I do with a qualification in Tourism and Hospitality?
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
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Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
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Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
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Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
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Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
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Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
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What can I do with a qualification in Tourism and Hospitality?
Hotel and Accommodation Managers and Proprietors
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
Powered by EMSI
Travel Agency Managers and Proprietors
Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
Powered by EMSI
Travel Agents
Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
Powered by EMSI
Air Travel Assistants
Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
Powered by EMSI
Rail Travel Assistants
Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
Powered by EMSI
Leisure and Travel Service Occupations
Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
Powered by EMSI
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Wednesday 13th May 2026
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