IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

£29,076

Median Salary

New workers start around £18,291. Normal pay is £29,076 per year. Highly experienced workers can earn up to £45,721.

Daily Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

Skills employers are asking for

  • Reading Comprehension
  • Active Listening
  • Critical Thinking
  • Speaking
  • Writing
  • Learning Strategies
  • Active Learning
  • Monitoring
  • Mathematics
  • Science

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