The Point – Retail Operation

Retail Operation

The Point offer a variety of skill and CV enhancing online qualifications; take the next step in your career whilst studying at home, in your own time.

#GetCareerReady

ABOUT THIS QUALIFICATION:

Learning key skills for the working environment is vital for improving confidence and communication skills to prepare for employment or a change in employment. This course will teach you the skills that are necessary for any working environment.

WHAT YOU'LL STUDY:

  • Develop understanding of the different aspects of the retail industry
  • Learn about customer payments and the selling process
  • Understand how to provide good customer Service
  • Learn how to deal with queries and complaints
  • Gain an understanding of basic retail law and the importance of correct stock control
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