Wyre Forest Health Partnership - Level 3 Business Administration Apprenticeship

Apprenticeship Description

An exciting opportunity has arisen within the Wyre Forest Health Partnership within reception/admin team but also the Document Management team, helping both with administrative tasks.

What will the apprentice be doing?

Reception/Admin:

• Dealing with patient triage
• Booking appointments
• Answering queries
• Photocopying/scanning
• Administrative support

Document Management:

• Filing of letters received from secondary care to the patient’s electronic record.
• Working to a stringent protocol on how to action letters and information received.
• Coding the patients’ records, following receipt of hospital letters.
• Work flowing information to the relevant staff based on the information within clinical letters.
• Actioning requests within documentation relating to our patients care.
• Understanding the impact of clinical and non-clinical data input.
• Ensuring organisational and individual KPIs are met.
• Sorting patient clinical records to enable summarising of new patients.
• Summarising of new patient records and coding into the electronic clinical system

The successful candidate will be subject to an enhanced DBS check.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be required to attend Kidderminster College one day a week in order to achieve your Level 3 Business Administrator Standard and off the job training. 

What is the expected career progression after this apprenticeship?

The potential for a permanent role within the partnership including both clinical and non-clinical options (e.g. reception, admin, healthcare assistant etc.).

Working week:

Monday - Friday flexible between the hours of 8am-6pm. 

Desired skills and personal qualities:

• Communication skills
• Team working
• Initiative
• Computer Literacy
• Flexibility
• Work ethic

Qualifications:

GCSE in:

• maths and English (grade 4/C).

Things to consider:

Please note there are various positions available at Church Street Surgery for reception/admin team, Stourport Medical Centre for reception/admin team and Bewdley Medical Centre for document management team. Your application will be processed by Wyre Forest Health Partnership, and we will let you know if you have been shortlisted for an interview and at what location they would like you to be based.