TLC Care at Home Ltd - Level 3 Business Administration Apprentice

Apprenticeship Description

As a Business Administrator and Receptionist, you will be the first point of contact for visitors and callers, ensuring a warm and professional welcome to all. You will play a key role in supporting the care team by managing communications, handling medication logistics, and providing administrative assistance.

What you will do in your working day

• Meet and greet all visitors, ensuring a friendly and professional reception experience
• Answer incoming calls with a professional phone manner, transferring calls to the relevant staff members
• Assist in the distribution of Personal Protective Equipment (PPE) to care staff
• Process medication orders, including repeat and new prescriptions, in a timely manner
• Collect medications from local pharmacies, coordinating with care staff for pickup
• Communicate and work closely with the Deputy Manager, informing them of any medications that require uploading onto the system
• Handle client payments via the company payment portal, issue receipts, and notify the Bookkeeper via email
• Participate in On-Call responsibilities, as and when required
• Manage client birthday cards and send weekly visit logs to families or Next of Kin (NOK) when requested
• Participating in internal audits as required

The training you will be getting 

• You will be required to attend Kidderminster College one day a week for your Off the Job Training. 

What to expect at the end of your apprenticeship

• There may be an opportunity for a full time position upon completion of your apprenticeship.
• You can also progress further to roles such as Office Administrator, Senior Office Administrator, Medication Officer, Care Coordinator, Recruitment Officer.

Working week

• Monday - Friday 9am - 5pm 
• 37 hours per week. 

Desired skills and personal qualities

• Communication skills
• IT skills
• Problem solving skills
• Team working
• Honest and trustworthy
• Reliability
• Confidence
• Resilience
• Good work ethic
• Punctual
• Friendly
• A professional approach

Qualifications

GCSE in:

• Maths and English (grade 4 (C) or above)

Things to consider

You will be required to undertake a Disclosure and Barring Service (DBS) check if successful.