Redhill School - Level 3 Business Administration Apprentice

Apprenticeship Description

A first point of contact providing a full receptionist service, greeting parents, visitors and staff, creating an efficient, polite and welcoming first impression. You will also undertake a range of other administrative tasks to support the administration team, wider school staff and resources team.

What you will do in your working day:

Administrative Duties: 

• Ensure that the reception area is welcoming, tidy and project a professional image
• Greet and welcome all visitors to the school including parents, students and staff, providing a helpful and proactive service always ensuring all enquiries are dealt with in an efficient, professional, friendly and caring manner ensuring the smooth running of reception
• Acting as first point of contact for the school. Answer telephone queries in a polite, professional, friendly and caring manner
• To include receiving and transferring calls, announcing callers, taking messages and ensuring that they are passed on via email
• Receive visitors and deliveries/goods, and deal with any associated administration (security badges, signing delivery notes, informing staff of deliveries)
• To arrange any hospitality requirements and meeting room facilities as and when directed
• To contact parents / legal guardians regarding; truanting or excluded pupils; asking for the collection of sick pupils on the behalf of other staff
• To work as an essential member of the Administration Team, taking responsibility for providing first class administration to support to the school
• Ensuring all administration tasks are completed with accuracy and in a timely manner whilst maintaining an accurate and structured college filing system on and offline
• Data entry and production of basic reports
• To photocopy documents and materials as directed
• To record and sign visitors and pupils in and out of the school Issue visitor passes where necessary
• Telephone 999 for ambulance and/ or police attendance when requested in an emergency situation
• Support maintenance of reprographics equipment
• Using appropriate IT software packages for the production of school publications and documentation

Support for the School: 

• All staff in school will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of raising pupil achievement and effective team working. This includes covering reception at times of high levels of activity, staff absence or lunch cover
• Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection. Reporting all concerns to the appropriate person
• Contribute to the overall ethos/work/aims of the school
• Participate in training, other learning activities and performance development as required
• Attend and participate in meetings as required

The training you will be getting 

• You will be required to attend Kidderminster College on day a week to achieve your Level 3 Business Administrator qualification. 

What to expect at the end of your apprenticeship

• Admin Assistant/ Receptionist 

Working week 

• Monday - Friday, Shifts to be confirmed
• Total hours per week: 37 

Desired skills and personal qualities

• Problem solving skills
• Friendly
• Flexibility
• Time-keeping
• Listening skills
• Computer literacy

Qualifications

• GCSE or equivalent maths and English (Grade 4/C or above) Essential

Things to consider

The successful candidate will be subject to an enhanced DBS check.