MAPS Solutions Europe Limited - Level 3 Business Administration Apprenticeship

Apprenticeship Description

A very highly respected risk management and fraud investigation company looking for a Trainee Operations Administrator. You will be dealing with day-to-day national facility management and security operations, providing services to the financial insolvency sector.

What will the apprentice be doing?

A very highly respected risk management and fraud investigation company are looking for an Trainee Operations Administrator. This role will be very diverse and there is great opportunity for those who are dedicated and hard working. The successful candidate will take direction from the Operations Manager and support the Operations team in the general running of the Operations department and service delivery for clients. The company are looking to recruit from the local area (Stourport on Severn) as once trained the successful applicant will be an office key holder. You will be dealing with day-to-day national facility management and security operations, providing services to the financial and insolvency sector.

• Receiving calls from clients & suppliers.
• Quoting clients for company services.
• Liaising with, managing and co-ordinating company suppliers.
• Setting up projects electronically & a hard copy, as required, and ensuring correct procedures are followed.
• Ensuring the data trail of ALL correspondence, company documentation is saved and communicated with the correct parties i.e., clients, suppliers & internally to colleagues.
• Responding to and resolving any issues arising from site tasks/projects.
• Maintain/manage/update company internal records to include spreadsheets & SAGE.
• Liaising with clients and suppliers both verbally and in writing in a professional manner.
• All communications with clients and suppliers must be confirmed in writing the same day as the communication.
• Ensuring all relevant documentation/correspondence is electronically filed in project folders.
• Chasing suppliers for task confirmation documentation and sending out reminders for tasks.

As the company are compliant with ISO27001 and GDPR the successful applicant must be thorough in their administration processes and have excellent attention to detail. Due to access to confidential information, all employees are security screened (BS 7858) during probationary period.

No two days are ever the same and, as such, you must be proactive and able to work under pressure, adhere to deadlines and have a positive team ethos.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be required to attend Kidderminster College one day a week in order to achieve your Business Administrator Standard and off the job training. 

What is the expected career progression after this apprenticeship?

Full time position and then progression to operations co-ordinator & other potential growth within the business dependant on business needs at time of progression.

Working week:

Monday-Friday 9:00am-5:00pm.

Desired skills and personal qualities:

• Communication skills
• Organisation skills
• Problem solving skills
• Team working
• Clear, positive phone manner
• Confidence to make decisions
• Ability to prioritise tasks
• Multitasking
• Written skills
• Negotiation skills
• Work on own initiative
• Flexible/Adaptable
• Works well under pressure.

Qualifications:

GCSE in:

• maths and English (grade 4/C).

Things to consider:

An enhanced DBS check will be required for the successful applicant.