Harlows Kidderminster LLP - Level 3 Business Administration Apprentice

Apprenticeship Description

To support with the administration of the business functions, including purchase ledger and credit control, operations and supporting the sales team.

What you will do in your working day

• To support the Account's Administrator with credit control and purchase ledger admin work.
• Receiving and processing customer orders, ensuring all information is accurate and complete, and liaising with teams to confirm product availability and delivery schedules.
• Being point of contact with the suppliers for invoicing queries.
• Track order progress, ensuring timely and accurate deliveries and maintaining order and delivery schedules in the internal system, updating customer on order status as needed.
• Assisting with quoting, preparing sales proposals, and responding to customer inquiries and generating sales reports, including sale forecasts, order volumes, and delivery timelines.
• Coordinating between the sales and manufacturing departments to ensure that product specifications are met.
• Serving as point of contact for customers regarding order status, product availability, and delivery schedules, addressing customer complaints or issues with orders and resolve them in a timely and professional manner.
• Ensuring customers are informed of any potential delays or issues related to their orders.
• Maintaining up-to-date records of all sales transactions, orders, and communications with customers, generating regular reports for management, providing insights into sales performance, product inventory, and delivery metrics.
• Ensuring all sales documentation (quotes, orders, invoices) is filed and easily accessible.

The training you will be getting 

• You will be required to attend Kidderminster College on day a week to achieve your Level 3 Business Administrator qualification. 

What to expect at the end of your apprenticeship

• After completing the apprenticeship, you can look at progressing into a range of different areas depending which area within the business is of interest. 

Working week 

• Monday - Friday, 08:00am till 5pm with a 30 minute lunch break. 
• Total hours per week: 42.5

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Professional 

Qualifications

• GCSE or equivalent maths and English (Grade 4/C or above) Essential

Things to consider

• Will be based at the Kidderminster site. Travel to other sites may be required for personal development training but to be discussed at the time.