The Point – Customer Service

Customer Service

The Point offer a variety of skill and CV enhancing online qualifications; take the next step in your career whilst studying at home, in your own time.



Learning key skills for the working environment is vital for improving confidence and communication skills to prepare for employment or a change in employment. This course will teach you the skills that are necessary for any working environment.


  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers
  • Giving a great customer experience
  • Learn from feedback and promote products and services
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