The Operations/Departmental Manager Apprenticeship is accredited by the Chartered Institute of Management. Staff learn on the job, applying new skills to their existing role. It is ideal for those who are, or who wish to become, Operational/Departmental Managers, or existing managers who have practical management skills, but wish to develop their theoretical understanding further.
This flexible apprenticeship is delivered in partnership with Mindful Education, and combines online learning with face-to-face lessons in the classroom.
What will I learn?
The apprenticeship covers a wide range of business management skills and knowledge, including organisational performance, interpersonal skills and personal effectiveness.
Using Reflective Practice to Inform Personal and Professional Development
Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
Managing Projects to Achieve Results
Study Method – Online and On Campus
We have partnered with Mindful Education to deliver this course through our Online and On Campus model.
Online video lectures are available on demand, and can be viewed from your phone, tablet or computer, meaning you can choose how, when and where you want to study. Each lesson lasts around 45 minutes and is accompanied by animations and motion graphics to bring concepts to life. Exercises, interactive case studies and analytical tools help to enhance the learning experience further.
On campus, you benefit from regular college classes – without having to commit to attending multiple evenings each week. Experienced tutors will discuss and reinforce what you have learnt during your online study and are on hand to provide guidance on progress and assessment. Discussion and debate with classmates will help you apply theories to situations you face in the workplace.
How will I be assessed?
Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.
The end-point assessment for the Operational/ Departmental Manager Apprenticeship involves a review of the apprentice’s portfolio of evidence which is collated during their work/ study time; an externally set knowledge test; presentation of a work-based project and question/ answer session and an interview/ competency based discussion relating to the apprentice’s Continual Professional Development Log.
Individual employers will set the selection criteria for their apprentices though most will be expected to hold 5 GCSEs at grade C or higher. Prior experience may also be considered. Apprentices should also have achieved qualifications in English and mathematics at a minimum of level 2 or equivalent. Where this is not the case, apprentices must complete these by the end of the Apprenticeship. It is also recommended that the apprentice is supported to become digitally literate where this is important to their role.
Upon successful completion of the apprenticeship, there is an opportunity to study CMI courses at higher levels up to level 8.
Apprentices who successfully complete the programme will be awarded a Level 5 Diploma in Management and Leadership and will also be eligible to register as full members of the CMI.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
This Apprenticeship will typically take 2½ years to complete but can take less depending on the prior experience of the individual and the specification of the employer.