Customer Service

NVQ in Customer Service
We are able to offer the NVQ in Customer Service at Levels 2 and 3 as part of our Business Skills and Workforce Development service. The standards for these qualifications have been developed by the Institute of Customer Service in consultation with employers.

This had identified a broad range of competencies which have been shaped into Standards that underpin both the ICS Professional Awards and the National Vocational Qualification (NVQ) in Customer Service. Funding is available for this qualification (conditions apply).

The following courses are designed to run on an individual company basis for a maximum of fifteen employees:

Excel at Customer Service
Designed for all those who come into contact with customers, whether external or internal, and guiding the delegates through best practice. This one day course challenges the delegates to identify opportunities to excel in their relationship with that most important person - the customer.

Telephone Techniques
This key business tool often creates the first and lasting impression of your business in customer's minds - why not make sure it's a good one? This one day workshop has been designed to help create that professional image whilst dealing with customers on the telephone.

Letter / Report Writing
If there is one thing that creates a poor impression of a company it is a poorly spelt, ungrammatical or badly laid out letter or report. Writing effectively at work will help to get your message across; a clear and well-presented letter/report is the letter/report that will have the greatest impact.
This course is designed to lead to practical skills to enable delegates to be both competent and confident in their written communication.

What Next?
Please contact the Business Unit on 01562 512029 for further details.